Frequently Asked Topics:
- How do I contact you with specific questions about a specific jewelry that I am interested in?
- What is your warranty policy on the jewelry?
- How can I be sure of the authenticity of your jewelry?
- How do I place an order?
- Can I change my order during checkout?
- How can I be sure my order has been received?
- How can I be sure that I will receive my discount?
- Can I order by telephone?
- What forms of payment does KING ICE accept?
- When will my credit card account be charged?
- Is online ordering really safe?
- How is sales tax calculated for my order?
- When will my order arrive?
- Do you ship internationally?
- Can my order be shipped to different addresses?
- What is your return policy?
- Do you offer jewelry engraving service?
- Your e-mail address and password, for security purposes
- Your credit card billing address.
- The address you want to ship to.
- Your preferred shipping method (for shipping information, click here.)
- Your credit card type, number and expiration date.
- Google Checkout
- American Express
- Credit card authorization and verification must be received prior to processing.
- We cannot guarantee overnight orders placed after 12 noon Pacific Time for next day delivery.
- UPS deliveries occur Monday through Friday, excluding holidays.
- United States Postal Service deliveries occur Monday through Saturday, excluding holidays.
- Return the merchandise to us within 90 days of your original purchase date.
- A 15% restocking fee is charged for returned items.
- All sales items are final
- Products can be exchanged only one time within the 90 days of purchase
- The products must be returned in new, resalable condition.
- You must include all packaging materials.
- You must pay for any return shipping expense.
- Display the order # prominently on the outside of the box to avoid delays to your refund
Email us via email address: email@example.com, or call us at our toll free number (877)729-5374. We will respond to you immediately to assist you in making the correct decision. Customer Care service is available from 9am to 5pm Pacific Standard Time Monday to Friday. The purchases online will be processed 24/7.
What is your warranty policy on the jewelry?
KING ICE guarantees that items we ship to you will be the quality, weight, size and style described herein. If any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option of KING ICE, KING ICE will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs.
How can I be sure of the authenticity of your jewelry?
Our jewelry represents commitment to fine quality and outstanding value at super low prices. Our jewelry has support from our customers through their 100% positive feedback. More specific product and authenticity information about jewelry items may be available by contacting our Order line at 1-877-729-5374.
How do I place an order?
When you're done shopping, click "checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag before proceeding to checkout.
During checkout, you will be asked to provide:
Can I change my order during checkout?
Yes. The "final review" page lists your order information and gives you a last chance to make any changes. Your order will not be placed and your credit card will not be charged if you do not click the "Confirm Order" button.
How can I be sure my order has been received?
When you enter your credit card information and click "Confirm Order" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.
Payment and Billing
What forms of payment does KING ICE accept?
KING ICEaccepts the following forms of payment:
When will my credit card account be charged?
Your credit card will not be charged until your order is shipped.
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Encryption is a process by which we use software to scramble sensitive information while it is in transit to KING ICE.
Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.
How Does Encryption Work?
Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.
When you send personal information to www.kingice.com, you use KING ICE's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once KING ICE receives your encrypted personal information, we use the private part of our key to decode it.
What Kind of Encryption Software Does KING ICE Use?
KING ICE currently uses the industry-standard SSL (Secure Sockets Layer) encryption. But we continue to keep up with the current technologies in order to provide the best security for our customers.
What Information Does KING ICE Encrypt?
KING ICE encrypts all personal information you give us when you place an order online. Remember, if you feel uncomfortable providing any of this information online, please feel free to call one of our representatives at 1-877-729-5374.
How Safe is Encryption Really?
Providing encrypted information online is as safe as doing it over the phone.
How is sales tax calculated for my order?
It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax only within California State only.
Please note that onscreen total reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.
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Shipping and Handling
When will my order arrive?
Click on the following link for detail: Shipping & Handling Costs. If you're trying to estimate when a package will be delivered, please note the following:
Do you ship internationally?
Yes. KING ICE currently ship to the following areas: Europe , Australia , Canada , and Japan . If you are not part of these areas please contact us for authorization at firstname.lastname@example.org or call us at 1-626-571-5874. To preview rates click on: Shipping & Handling Costs. Duties and fees are the responsibility of the recipient.
Can my order be shipped to different addresses?
No, we only ship to billing address that is on the credit card issuing bank's record. Please note that the billing address information has to match your credit card information in order to process the payment.
KING ICE provides a 90-day, no questions asked, money back guarantee on all products and services purchased, except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail (email@example.com) or phone and we will immediately issue a return address with detail instruction. IMPORTANT: All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:
- Enter your e-mail address into the " Enter your email address to receive special offer " box.
- Click the "Submit" button. You are now subscribed to KING ICE promotional e-mails
How can I be removed from the mailing list?
To remove your name from our catalog mailing list, click here to unsubscribe.
What size cubic zirconia stones compare to a specific equivalent diamond carat weight?
Since cubic zirconia is slightly less dense than diamonds, it is better to refer to cubic zirconia stones in terms of size. However, we understand that most people understand gemstones by carat rather than mm. Here is a chart:
4.0mm round: 0.25 ct tw
5.0mm round: 0.50 ct tw
5.5mm round: 0.66 ct tw
6.0mm round: 0.75 ct tw
6.5mm round: 1.00 ct tw
7.0mm round: 1.25 ct tw
7.5mm round: 1.50 ct tw
8.0mm round: 2.00 ct tw
8.5mm round: 2.50 ct tw
9.0mm round: 3.00 ct tw
9.5mm round: 3.50 ct tw
10.0mm round: 4.00 ct tw
10.5mm round: 4.50 ct tw
11.0mm round: 5.00 ct tw
How should I clean my sterling silver jewelry?
Since most of our sterling silver jewelry has a Rhodium plating, they will not tarnish like silver jewelry without it. Therefore, it only needs to be cleaned with jewelry cloth in order to remain shiny. Click here for jewelry polishing cloth at our store. The cloth is chemically treated with non-toxic cleaning and polishing agents especially formulated for fine silver in order to restore the luster of the silver. However, using any "silver dip" or acidic solution to clean it will damage the plating.
How do I convert between mm and inch?
Use our mm and inch conversion tool. click here
Rhodium is a silver-white metallic element, is highly resistant to corrosion, and is extremely reflective. It is used as a finish for jewelry, mirrors, and search lights. Rhodium was introduced to jewelry industry a decade ago to enhance the shininess and for preventing degradation for white gold and sterling silver. It is also used in electric connections and is alloyed with platinum for aircraft turbine engines. South Africa is the major source, accounting for almost 60% of the world's rhodium supply Russia is the second largest producer.
Do you offer engraving service?
Yes, we do offer engraving of our jewelry only. click here for engraving.