*** COVID -19 RESPONSE***
We continue to do our best to ship orders quickly and answer all questions via email, chat, or phone during this challenging time. There maybe some delays in areas under quarantine, please check with your local postal carriers for more info.
We have implemented strict protocols to protect our team and customers, specifically informed by guidance as provided by the CDC.
Your orders will be safely packed and shipped.
Please contact us at firstname.lastname@example.org or 626-339-3642 with any questions or concerns. Calls will be answered between the hours of 9am and 4pm PST.
We send our thoughts and prayers to those affected. Stay safe, we will get through this together.
Our goal is to provide a smooth internet shopping experience, King Ice ships orders every business day, Monday through Friday. That means your purchase will be in the mail within three business day after the payment is confirmed.
*estimates given by mail carrier and not guaranteed
|Shipping Method||Price||Estimated Delivery Time|
|Standard||$5||4-8 business days|
|Express*||$10||3-5 business days|
|2nd Day Air*||$25||2 business days|
|Overnight*||$40||1 business day|
|International||Price||Estimated Delivery Time|
|Express**||$100||8-10 business days|
**ALERT: USPS is temporarily suspending international mail acceptance for some destinations due to COVID-19 impact.
Please visit the USPS international status page for the latest updates
Terms & Conditions
* Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
* Express, 2nd Day Air, and Overnight shipments are NOT guaranteed.
* 2nd Day Air, and Overnight shipments will not be shipped to P.O. Boxes.
* 2nd Day Air and Overnight packages are not delivered on weekends.
* The shipping deadline for 2nd Day Air and Overnight shipments is 8 AM Pacific Time.
• In the event that your order cannot be shipped, you will be contacted by one of our customer service representative.
• Orders will be processed and shipped within 3 business days. King Ice is closed on weekends and all major holidays.
• You will receive an email confirmation with tracking information when your order is shipped.
• King Ice reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
• Regarding packages that are marked delivered by the carrier, either USPS or UPS, King Ice is not liable for lost packages. We can gladly open a claim with said carrier and pending a future investigation, our Customer Service team will decide whether we’ll replace the order or not.
**ALERT: USPS International packages using Standard shipping are currently delayed. Click the link below for more information on your country:
• International orders over $300 are subject to review and may be cancelled
• Free shipping promotions do not apply to international orders
• Detailed tracking info is not available for standard international shipments.
• Items shipped outside of the United States may be subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by King Ice.
•King Ice gives USPS the opportunity to fulfill their delivery promise within the shipping time frame selected and paid for by the customer before taking further action on lost packages.
• Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.