FAQs

FREQUENTLY ASKED QUESTIONS

When will an item be restocked?

We restock items every day. To be notified when an item is back in stock, you can select "notify my when available" on the product page.

If you would like to check on a specific item, please give us a call 626-339-3642

How can I be sure my order has been recevied?

After placing an order you will be given an order confirmation number. It will also be sent in an email with your order details.

How do I use a discount code?

Discount codes can be entered at checkout

*All discount codes exclude sale items and solid gold items unless stated otherwise

How is tax calculated for my order?

Taxes vary from state to state and is determined by the SHIPPING address on your order. We collect tax only within California.

Can I make a change to my order?

Yes, if the order has not shipped yet. If you need to make a change to your order, please contact us at 626-339-3642 as soon as possible. Changes are not possible after the order has shipped

Can I choose a different chain for my necklace?

We are currently adding chain choice options to our pendants. All pendants that offer chain choices will be presented when adding your necklace to the cart as well as in the details of the product, the rest come as a set.

Do you offer custom jewelry?

Yes, we do!

Custom designed jewelry starts at $5,000.00 for all designs and production time is 1-3 months.

Please send any inquiries to sales@kingice.com

How will my credit card be charged?

Your credit card will be charged once your order is submitted. All orders are processed in USD, using the latest exchange rates.

Do you accept cryptocurrencies?

Currently we can accept Bitcoin, Bitcoin Cash, DAI, Ethereum, Litecoin, or USD Coin. We will continue to add more as they become available to us.

Why was my order canceled?

Orders that are marked fraudulent by our payment processors will be automatically canceled. King Ice will never cancel a legitimate order without reaching out. If your order was canceled it's likely that we reached out and did not hear back. The most common cancelations are duplicate orders.

If you have any more questions give us a call 626-339-3642

When will my order arrive?

Almost all orders ship within 24 hours of being received. Please see our shipping page for more details.

If you have already received your tracking number you may check the status here

Why does my tracking number show no updates?

A tracking number for your order will be emailed to you shortly after an order is placed. If you have received a tracking number, that means your package is in transit. We would be more than happy to confirm your order, just give us a call 626-339-3642

Do you ship internationally?

King Ice ships worldwide excluding Brazil, Indonesia, Morocco and parts of Africa. Please see our shipping page to check rates.

International forwarding services: King Ice is responsible for your package until it is marked delivered. If you experience any issues after your package has been marked delivered please contact the forwarding service.

*Duties and fees are the responsibility of the recipient.

What is your privacy policy for email?

We respects your privacy. We will never share, sell, or distribute your customer information. The only personal information any visitor is asked to provide on this website is name and email address, which is only used by King Ice for order communication and offers.

Privacy policy can be found here

*You can unsubscribe from our emails at any time

What is the warranty on my purchase?

Warranty information can be found here

What is your return policy?

King Ice provides a 30-day return policy on all products purchased, except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail (sales@kingice.com) or phone and we will immediately issue a return address with detailed instruction. IMPORTANT: All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:

Return the merchandise to us within 14 days of your original purchase date for a refund or 30 days for an exchange.A 15% restocking fee is charged on all refunds.All sales items are finalProducts can be exchanged only one time within the 30 days of purchaseThe products must be returned in new, resalable condition.You must include all packaging materials.You must pay for any return shipping expense. We recommend using standard shipping under the United States Postal Service to return the item due to our PO Box return location that only accepts USPS mail.Display the order # prominently on the outside of the box to avoid delays to your refund.King Ice will replace defective items up to 2 times. If the second replacement item is defective then King Ice requires that the item be sent back and we will refund your original order.

How can I confirm the authenticity of King Ice Jewelry?

King Ice takes quality very seriously. Authentic King Ice pieces will have a King Ice stamp or Lion Tag. King Ice offers both solid gold and gold plated jewelry. Material information can be found in the details section of any product page.

If you have questions regarding the authenticity of your piece please give us a call 626-339-3642

Do you offer wholesale purchases?

We do have a wholesale department. Visit our wholesale pagefor more information.

How do I use my grillz?

Check out our instructions and care guides for fitting Grillz and more.

STILL HAVE QUESTIONS?

Our help team will be happy to answer any questions you have.