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      Return Policy

      KingIce.com provides a 30 day warranty on all products. If for any reason you are not satisfied with your purchase, simply notify us by e-mail and we will immediately issue a return address. The following terms apply:

      • Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
      • Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
      • The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
      • There will be a 15% restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error.
      • Shipping charges will not be refunded unless products are defective or there is a shipping error.
      • If the leatherette boxes associated with certain  products are not returned, the value of the box will be subtracted from the return.
      • We do not accept returns for sale items. All sale items are final.

       The Diamond Collection

      • If you are not satisfied with your purchase, you can return the merchandise. A return must be made within 14 days of receiving the piece. 
      • Shipping costs for the item will not be refunded - this includes international shipping, or any customs fees paid. 
      • These items will not be included in any active discounts at any point.
      • We will charge a 15% restocking fee on the return of any items from this collection. 
      • If any item is returned in anything other than resellable, unworn condition, the item will returned back to the original buyer, and no refund will take place.
      • For any more further questions regarding the Return policy, please contact a King Ice Customer Representative by emailing us at sales@kingice.com

      Pricing

      All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our site we reserve the right to correct it without obligation